Data Retention Policy

We keep personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements.

• Referral and accommodation records: retained for the duration of support and for a defined period afterwards in line with statutory and safeguarding requirements.
• Enquiry and contact records: retained only as long as needed to respond and for a reasonable follow-up period.
• Financial records: retained in line with HMRC and company law requirements.

When information is no longer needed, we dispose of it securely — deleting electronic records and confidentially destroying paper records.